Let’s stop confusing equality with excellence
Let’s be honest: New Zealand keeps pulling the wrong lever. We talk a lot about equity, fairness, and giving everyone a fair go. Those are noble ideals – part of […]
The Uncomfortable Truth: Only Productivity Drives Real Performance Improvement
Let’s be honest: New Zealand keeps pulling the wrong lever. We talk endlessly about equity, fairness, and giving everyone a fair go. Those are noble principles – part of our […]
Five Steps to Transform Your Service (and Your Profits)
https://youtu.be/3p4eJwIA4rg There’s No Excuse for Poor Service The whole purpose of running a business – whether it’s a restaurant, law firm, plumbing company, or manufacturing plant – is to create […]
Keep Learning, Keep Earning: 5 Lessons for SME Owners
On the way to the Asia-Pacific ActionCOACH conference, I’m wedged into seat 17A with a notebook, a black coffee, and a simple conviction: if you’re an SME owner and you […]
Avoid Mistake #11: Neglecting to Map and Optimise the Customer Journey
https://chriswhelancoaching.com/wp-content/uploads/2025/10/Neglecting_to_Map_and_Optimize_the_Customer_Journey_V3.mp4 Most business owners I meet are crystal clear on what they sell. Fewer are clear on how customers buy. That gap – the difference between selling and buying – […]
A Good CRM Is Non-Negotiable for Growing Your Business
https://chriswhelancoaching.com/wp-content/uploads/2025/09/The_benefits_of_a_good_CRM_V3-2.mp4 Let me ask you a few questions. How many customer details are floating around in notebooks, inboxes, or in someone’s head? How many sales opportunities have slipped through the […]
2025 Business Coaching Price Guide: How Much Does Business Coaching Cost in New Zealand?
One of the most common questions I’m asked – whether at networking events in downtown Wellington, in boardrooms in the Hutt Valley, or over coffee in Kapiti – is simple: […]
Don’t Rush It: Why Hiring Poorly Can Stall Your Business
Ever rushed into hiring someone just to get the job done – and then regretted it? You’re not alone. Across New Zealand, small and medium-sized business owners face one of […]
From Chaos to Clarity: Why NZ Business Owners Choose My Coaching
Running a business in New Zealand isn’t for the faint-hearted.The long hours. The constant pressure to deliver. The responsibility of paying wages, keeping customers happy, and making the right call […]
No Real Strategy for Growth – How to Build a Strategic Blueprint for Unprecedented Results
https://chriswhelancoaching.com/wp-content/uploads/2025/08/Avoiding-the-No-Real-Strategy-for-Growth-Pitfall_1-1-1-1-1.mp4 Many business owners are busy. Phones ringing, emails flying, jobs being done. On the surface, it looks like progress. But there’s a crucial question you need to ask yourself: […]
