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Five Steps to Transform Your Service (and Your Profits)
https://youtu.be/3p4eJwIA4rg There’s No Excuse for Poor Service The whole purpose of running a business – whether it’s a restaurant, law firm, plumbing company, or manufacturing plant – is to create...
Keep Learning, Keep Earning: 5 Lessons for SME Owners
On the way to the Asia-Pacific ActionCOACH conference, I’m wedged into seat 17A with a notebook, a black coffee, and a simple conviction: if you’re an SME owner and you...
Avoid Mistake #11: Neglecting to Map and Optimise the Customer Journey
https://chriswhelancoaching.com/wp-content/uploads/2025/10/Neglecting_to_Map_and_Optimize_the_Customer_Journey_V3.mp4 Most business owners I meet are crystal clear on what they sell. Fewer are clear on how customers buy. That gap – the difference between selling and buying –...
A Good CRM Is Non-Negotiable for Growing Your Business
https://chriswhelancoaching.com/wp-content/uploads/2025/09/The_benefits_of_a_good_CRM_V3-2.mp4 Let me ask you a few questions. How many customer details are floating around in notebooks, inboxes, or in someone’s head? How many sales opportunities have slipped through the...
2025 Business Coaching Price Guide: How Much Does Business Coaching Cost in New Zealand?
One of the most common questions I’m asked – whether at networking events in downtown Wellington, in boardrooms in the Hutt Valley, or over coffee in Kapiti – is simple:...
Don’t Rush It: Why Hiring Poorly Can Stall Your Business
Ever rushed into hiring someone just to get the job done – and then regretted it? You’re not alone. Across New Zealand, small and medium-sized business owners face one of...
